These terms govern your use of numerra.eu. They also explain, honestly, where the website stops and a real engagement with an accountant begins.
Last updated · Version 1.2
Some services sell here at a fixed price; other prices are an indication. Nothing here is advice, and work starts once agreed in writing.
This website is information and a way to reach us. Some services can be bought here at a fixed price, paid by card on the bank’s page; the other prices are an indication, not an offer we are bound by — what you pay for those depends on what your company actually does. Nothing published here is advice about your situation, and reading it does not make us your accountant. Work starts only when we have agreed it with you in writing. Estonian law applies.
This website is operated by Numerra.EU OÜ, a private limited company registered in Estonia (“Numerra”, “we”, “us”). Where these terms refer to “you”, they mean whoever is using the site, and in sections 9 to 12 also whoever engages us.
The details below are the ones the Estonian Commercial Code and the Information Society Services Act require us to publish. They are also what you should use to check us in the Estonian Business Register before letting any accountant near your finances.
Questions about these terms, and any notice you need to give us under them, go to info@numerra.eu. Anything about personal data goes to info@numerra.eu.
The site does three things: it describes our services, it publishes a price list, and it carries a form you can use to enquire. That is the whole of it. You can also buy some services here at a fixed price — section 3 says how payment works, section 4 how a plan renews.
The prices we publish with “from”, or for work we have not seen, are an invitation to treat, not an offer we are bound by. They tell you what a standard engagement of that shape costs, so that you do not have to book a call to find out whether you can afford us. They do not tell you what your engagement will cost, because that depends on what your company actually does — how many documents a month, how many bank and payment accounts, whether you have staff, whether you are VAT registered and where you sell. The pricing page says this too, and it is the reason we quote in writing before anyone commits.
Prices are shown in euro. Whether VAT is added to them depends on our own VAT status and on where you are established; the treatment that applies to you is stated in your agreement and on your invoice, not guessed from this page.
We may change, add or withdraw a service or a price at any time, and we do not undertake to keep the site available without interruption. A change to the price list does not change an engagement already agreed.
No contract for accounting work comes into existence because you submitted the form, read a price, or received an automatic acknowledgement. For a service bought on this site it comes into existence when your payment is confirmed (section 3); otherwise, when we have sent you a written proposal or engagement agreement and you have accepted it. Section 9 sets out what that means.
You can buy the plans, a few add-ons, the dormant company’s annual report and a consultation here, at the price shown when you add them to the cart. The order page shows the total before you pay, and our server prices every order itself — whatever a browser sends.
You pay on the payment page of monobank, a Ukrainian bank, by card, Apple Pay or Google Pay. Card payments are collected for Numerra through monobank’s internet acquiring by a Ukrainian sole proprietor, whose name the payment page shows and your statement will show. The amount is charged in hryvnias, converted from the euro price at the rate of the National Bank of Ukraine on the day the invoice is made; your own bank may convert it again.
The contract for what you bought is formed when your payment is confirmed. We then email you what comes next: for a plan, the link to the questionnaire the law requires before we can work for you; for anything else, a short form for your question.
While payments run in test mode — the banner on the cart, order and payment pages — no money is taken and no order is accepted as a real one.
A plan is a subscription, monthly or yearly. On the order page you give a separate authorisation to charge the amount it names, every month or every year, to the card you pay with, until you cancel. The bank keeps that card for us; we hold only its token and its last four digits.
Each renewal is charged on the same day of the month (on the last day of a shorter month) or of the year, at the amount you authorised, in hryvnias at that day’s National Bank of Ukraine rate. We email you a receipt each time, with the next date and a link to manage the subscription.
This is the most important clause on the page, and we would rather state it precisely than hide behind it.
What we publish on this site is general information about Estonian rules, and on the Ukrainian pages about Ukrainian ones. It is written for a general reader who is trying to understand how something works. It is not tax, accounting, legal or financial advice addressed to you, it is not a substitute for an engagement, and it does not take account of any fact about your company that we have not been told.
That matters here more than on most websites, because the right answer for an Estonian OÜ genuinely turns on the specifics: where the company is actually managed from, where its customers are and whether they are businesses or consumers, whether it is registered for VAT and in which countries, whether it has created a permanent establishment somewhere, and where you personally are tax resident. Two companies with identical turnover can owe entirely different things.
So please do not treat a page here as though it were addressed to you. If the answer matters — and in this field it usually does — ask us, which is what an engagement is for, or ask a qualified adviser in your own country. Reading this site, downloading something from it, or exchanging emails with us before an agreement is in place does not create a client relationship and does not make us responsible for a decision you take.
A disclaimer does not make an inaccurate page acceptable. Not to us, not to a court, and not to the people who assess content quality for search engines. This clause marks the boundary of what a general page can do; it is not permission to be wrong, and we do not treat it as one.
Every tax rate, threshold and filing deadline that appears anywhere on this site is taken from a primary official source and recorded with the date a person opened that source and read the figure there. For Estonia and the EU that means the Estonian Tax and Customs Board, Riigi Teataja, the Estonian Business Register and official EU publications; for the Ukrainian pages it means the State Tax Service of Ukraine and the official text of the law. We do not take a number from a competitor, a blog or an AI answer, and we do not publish a figure we cannot source.
If you find a figure on this site that is out of date or wrong, please tell us — we would much rather hear it from you than from a client’s tax notice. Write to info@numerra.eu.
You may read, print and share the pages of this site, and use the form to contact us about our services. You may not:
The enquiry form is protected by Cloudflare Turnstile and by rate limits on our API. That is there so that a human who needs an accountant can reach one; what it involves for your data is set out in the Privacy policy.
Where we reasonably believe this section has been breached we may block access, discard a submission, or decline to deal with an enquiry, and we do not have to give reasons.
If you believe you have found a security weakness in this site, please report it privately before doing anything else with it. We will not pursue a researcher who reports in good faith, stays within their own data and gives us a reasonable chance to fix the problem. Write to info@numerra.eu.
The text, structure, design, illustrations, code and the name and logo of Numerra are owned by Numerra.EU OÜ or used by us under licence, and are protected by copyright and trade mark law.
You may read and print pages for your own use, and quote a short extract with attribution and a link back to the page you took it from. That includes quoting us in an answer produced by a search engine or an AI assistant. What you may not do is republish a substantial part of a page, translate a page and publish the translation, or present our material as your own, without our written permission. Quoting us, with attribution, transfers no right in the material.
Where a page cites a law, an official rate or a public register, the underlying material is not ours. We name the source precisely so that you can go to it directly rather than relying on our copy of it.
Our name and logo may not be used in a way that suggests we endorse, supervise or are responsible for someone else’s business.
These terms govern the website. They do not govern accounting work, and they are not the terms on which we act for you.
Accounting, tax, payroll and reporting services are provided only under a separate written agreement between you and Numerra.EU OÜ, which sets out the scope of the work, the plan or fee, the period it covers and what each side is responsible for. Where that agreement and these terms say different things, the agreement prevails. Until it exists there is no engagement, no deadline of ours, and no responsibility of ours for your filings.
A plan bought on this site is agreed in writing too: the order page you accepted, the letter confirming your payment and these terms. Before the work starts, the law requires us to identify you — that is the questionnaire whose link the letter carries — and section 3 says what happens if we cannot take you on.
Once an engagement is in place, the work depends on what you give us. In practice that means:
We review what we are given for internal consistency and for the things an accountant is expected to notice, and we ask when something looks wrong. We do not audit it, and we cannot verify a fact we have not been told. If the underlying information is incomplete, late or incorrect, the output will be too, and the consequence of that — including an interest charge or a penalty that follows from it — sits with you rather than with us.
We file on the statutory calendar and we tell you in advance what we need and by when. Where material reaches us too late for the work to be done properly before a deadline, we will say so at the time; we cannot guarantee a filing we were not given the time to prepare.
We treat everything you give us as confidential. Two things override that and you should know about them before you engage us: a legal obligation to disclose, and our duties as a provider of accounting services under Estonian anti-money-laundering law, which require us to identify our clients, keep those records, and in defined circumstances report a matter to the authorities without telling you that we have.
How we handle personal data is set out in the Privacy policy. Where we process personal data belonging to your own employees or customers, we do so on your instructions as a processor, under a separate data processing agreement.
Almost everyone we work for is a company, and a company engaging an accountant is not a consumer. This section applies only in the narrower case where you contract with us as a natural person acting outside your trade, business or profession. If that is not you, it does not apply to you — but it is here because where it does apply, the rights in it cannot be signed away.
A consumer who contracts with us at a distance has 14 days from the conclusion of the contract to withdraw from it, without giving any reason. This follows from Directive 2011/83/EU on consumer rights as transposed into the Estonian Law of Obligations Act. To withdraw, send us a clear statement that you are withdrawing before the 14 days are up; an unambiguous email is enough, and we will confirm receipt.
Two things change that picture, and both only ever apply because you asked for them:
Nothing in these terms removes or limits a right a consumer has under mandatory law. Where a clause elsewhere on this page would have that effect against a consumer, it does not apply to that extent.
Notice of withdrawal, and anything else under this section, goes to info@numerra.eu.
We are liable for our own failure to perform an engagement as agreed. This section limits that liability; it does not remove it, and it is written to be enforceable in the EU rather than to sound impressive.
Nothing in these terms excludes or limits our liability for death or personal injury, for an intentional breach or gross negligence, for fraud or fraudulent misrepresentation, or for anything that Estonian or EU law does not permit to be excluded or limited — which includes the mandatory rights of a consumer under section 10.
Subject to that, and where you are not a consumer:
As regards the website specifically: it is published as general information and we do not warrant that it will be available without interruption or free of error, and we are not liable for a loss that arises from acting on a page of general information rather than asking us. A link to another website is not an endorsement of it, and we are not responsible for its content.
If you think something has gone wrong, tell us as soon as you notice. Most accounting problems can still be corrected while the filing period is open, and a problem raised early usually costs nobody anything.
These terms, and any engagement agreement that does not say otherwise, are governed by Estonian law.
Please talk to us first. Most disputes we have seen in this field are a misunderstanding about what was inside the agreed scope, and a conversation resolves them faster than anything else will.
Where you are a business, any dispute that cannot be resolved that way is for the courts of Estonia, with Harju County Court in Tallinn as the court of first instance.
Where you are a consumer, the choice of Estonian law does not deprive you of the protection of the mandatory rules of the country in which you habitually reside, and you may bring proceedings in the courts of your own country of domicile. A consumer may also refer a dispute to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), Endla 10a, 10122 Tallinn, which resolves consumer disputes against traders registered in Estonia free of charge. A consumer resident in another EU country can reach it through their national European Consumer Centre.
The European Commission’s online dispute resolution (ODR) platform, which many websites still link to, stopped accepting complaints in March 2025 and closed entirely on 20 July 2025 under Regulation (EU) 2024/3228. There is deliberately no link to it here, because it no longer leads anywhere.
We may change these terms — the law moves, and so does what this site does. The version in force is always the one published at this address, with its date and version number at the top of the page.
A change takes effect when it is published and applies to use of the site from that point on. It does not retroactively change an engagement agreement already in force; that changes only in the way its own terms allow.
Where a change materially affects people we already act for, we tell them directly rather than relying on anyone noticing a date on a web page.
We keep previous versions. If you need the version that was in force on a particular date, ask us at info@numerra.eu.
If a court finds part of these terms unenforceable, that part is severed and the rest continues to apply. Not enforcing a term on one occasion is not a waiver of it.
You may not transfer your rights or obligations under an engagement to someone else without our written agreement. We may transfer ours to a successor to our business, and will tell you if we do.
This page is published in English and in Ukrainian, and both are prepared with the same care. Where the two differ, the English version governs — except that where we dealt with you in Ukrainian and you are a consumer, you may rely on the Ukrainian version.
Ask. That is the only way to get an answer that is actually about your company.
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